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We are here to make life safer for everyone in Hampshire.

“With the support of our Fire and Rescue Authority, we will always ensure we are there when emergencies happen. We will also work hard with our communities to educate people to take the right action to reduce the risk of fires and other incidents happening.

“Over the last decade, we have successfully driven down the number of fires to half the level of 10 years ago. As a modern fire and rescue service, we aim to make ourselves even more relevant to the lives of people in Hampshire as we move towards 2020 and beyond.

“This is about more than just fire. We continue to support our ambulance colleagues through our medical co-responding work. We are also passionate about collaborating and working ever more closely with our partners to further enhance the safety of the county.

“Our aim is to be the best fire and rescue service in the country. This document clearly sets out our vision to work smarter, be more efficient, and to make life safer for everyone in Hampshire.

“Welcome to the next chapter in our continuing story – a forward-thinking, nationally recognized organization working tirelessly to provide exceptional service to our communities.”

Who we are
Our fire stations, fleet, and history – meet our chief and get information on the fire authority.

Meet our Chief Fire Officer

Neil Odin, Chief Fire Officer of Hampshire Fire and Rescue Service

Neil joined Hampshire Fire and Rescue Service in March 2012 having previously worked at West Sussex Fire and Rescue Service since the start of his career in 1991. He became Chief Fire Officer of both Hampshire and Isle of Wight Fire and Rescue Services in January 2018.

Neil received his Masters Degree in Business Administration from Southampton University in 2009 and is a member of the Institute of Directors.

Hampshire Fire and Rescue Authority

Members, meetings, committees, allowances and code of conduct for the Fire Authority
The Hampshire Fire and Rescue Authority (HFRA) is a Combined Fire and Rescue Authority (CFA) constituted under s4 of the Fire and Rescue Services Act 2004

The HFRA is the supervisory body responsible for ensuring that the Hampshire Fire and Rescue Service (HFRS) performs efficiently and in the best interest of the public and community it serves

Our vision
Hampshire Fire and Rescue Authority is committed to ensuring that Hampshire has an efficient and effective fire service which makes life safer for everyone

Combination Order
The Combination Order is the piece of legislation that sets out how the three constituent authorities of Hampshire County Council, Portsmouth City Council, and Southampton City Council will work together to be the Fire Authority.

History, heritage, and past members

Hampshire Fire and Rescue Authority formed in April 1997 with proportional representation from the unitary authorities; Southampton City Council, Portsmouth City Council and Hampshire County Council, having joint political and financial responsibility for providing a fire and rescue service for the county of Hampshire.

Our heritage collection and archives are under the care of retired Deputy Chief Fire Officer Alan House who, as a hobby and spare time activity, acts as archivist and custodian of the proud history of Hampshire Fire and Rescue Service.

The archives contain a variety of information related to the development of the fire and rescue service in general and Hampshire in particular.

Alan House also supports The Hampshire Police and Fire Heritage Trust at the Solent Sky Museum, in Southampton. On 12 July 2017 the collection opened its museum in Southampton. The museum was set up thanks to the generous support of Hampshire Fire and Rescue Service and Hampshire Constabulary. The exhibition is located on the second floor of the Solent Sky Museum, Albert Road, South, Southampton SO14 3FR.

If you are interested in finding out more please contact Alan directly at alanhouse.xhfrs@virginmedia.com or telephone: 01489 699242

Past members
Former members of Hampshire Fire and Rescue Service can keep up to date with what’s going on in the Service via Firewire, our online newsletter, or by joining our Past Members Association

Past Members Association
Our Past Members Association is open to anyone who has served (in any capacity) within Hampshire Fire Service, Southampton Fire Brigade, Portsmouth Fire Brigade, Hampshire Fire Brigade or Hampshire Fire and Rescue Service. To qualify for membership you must have:

  • retired from Hampshire Fire and Rescue Service or its historical constitutional brigades
  • retired from another fire and rescue service having served in Hampshire
  • resigned from Hampshire having served at least five years
  • associate membership may also be offered to any previous member of a local authority fire and rescue service who has retired to live in Hampshire
  • for more information, visit the Past Members Association website


What happens when you dial 999

What happens if you have to call us. Initially the exchange will ask for which service you require, you then choose the appropriate one and if you require fire & rescue you get put through to our lovely ladies and gents within Control.

When your call is received, Control staff use the Command and Control system which automatically finds the closest emergency response vehicles and officers to respond, and activates the turnout system at the nearest fire station – turning on the audible alarms, part-time firefighters’ personal alerters, lights at night and all other facilities connected to it. The address of the call is sent to the fire station teleprinter officers’ pagers and to the fire engine itself.

Specialist Response

Hampshire Fire and Rescue Service (HFRS) provides and maintains a number of specialist response teams at a state of operational readiness that can respond to emergency incidents within the county and, as part of national mutual assistance arrangements, anywhere in the United Kingdom. Our specialist response teams provide HFRS with an enhanced range of equipment, skills and knowledge for dealing with a wide range of unusual and complex incidents.

Dealing with hoax calls

Types of incidents

Hampshire Fire and Rescue Service attends in the region of twenty-five thousand incidents per year.  However, our Command and Control Centre (Control) receives in the region of forty-five thousand ‘999/112’ calls per year but some of these can be repeat calls or calls that have a non-emergency element.

Control initially mobilise to each incident with a specific response which is called a Pre-Determined Attendance (PDA). The PDA to an incident will vary considerably dependent on many considerations, such as:

  • Location.
  • Type of Incident.
  • Type of Property (eg High Rise/Hospital).
  • Crewing (personnel) required.
  • Equipment required.

Hoax calls cost lives

Every day the Hampshire Fire and Rescue Service control room receives hoax calls, reporting incidents that do not exist. These calls commit fire engines to incidents that do not exist, thus placing genuine callers lives in danger, as fire cover in the county is reduced.

A life was lost in a fire in Southampton when the nearest fire engines were attending a hoax call. In a fire situation seconds can cost lives. It also puts the responding firefighters at risk whilst travelling to hoax calls.

Calls from landline phones give Control Staff immediate access to the number and location of the phone, all calls are digitally tape-recorded. In the case of hoax calls these details can be passed to the Police for prosecution. Hampshire Fire and Rescue Service (HFRS) will issue text messages to mobile telephone callers making such a call warning them that, if they persist, their mobiles can be cut off. Should multiple hoax calls be received from mobiles, HFRS Control staff will contact the network provider and ask them to cut the mobile off so that it will not be used to make any calls. 

Rescue and competitions: our vehicle extrication and trauma team

Hampshire’s highly successful Vehicle Extrication and Trauma Team has won awards at all levels.  They are multiple World Champions, European Champions, National Trauma Champions as well as being World Ambassadors to the fire and rescue services. The team, which will celebrate 30 years of competitive rescue in 2015, has a reputation that shares their knowledge with the motto “Sharing Skills – Saving Lives”.

The team is made up of core rescue training staff alongside operational firefighters serving in both wholetime (fulltime) and retained (part-time) duty systems from across Hampshire.  They are integral in evaluating techniques and reviewing new equipment in the development of the Service’s road traffic collision response strategies and policies.

Civil resilience

Emergency services are facing an increased variety of demanding situations. Major incidents caused by natural disasters, industrial accidents and the threat of terror attacks are challenges that we need to prepare for at a national level. These incidents could potentially have an impact on our daily lives. For this reason, there is a need for high levels of preparedness by the emergency services, including improved ability to operate effectively together.

The Government instigated the New Dimension programme soon after the September 11th 2001 attacks on the US. It was immediately recognized that multiple large scale attacks on the UK would be difficult to cope with effectively by individual Fire and Rescue Services.

The New Dimension programme is intended to provide a range of equipment, people and procedures to allow a coordinated national response to catastrophic events of various types.

By providing these new facilities the UK Fire Services are becoming better prepared to deal with extreme situations and national support arrangements mean we will be better able to cope with the worst types of incident imaginable.

Many of the facilities detailed in these Civil Resilience pages are a direct result of what the government has provided through the New Dimension project.

  • Mass decontamination
  • High volume pumping
  • Detection, identification, and monitoring (DIM)
  • Enhanced command support
  • Urban Search and Rescue (USAR)
  • Mutual aid
  • Contingency planning
  • Business continuity

Animal Rescue

Our Animal Rescue Team successfully responds to all kinds of incidents involving animals,  but do remember: if you have an animal emergency, dial 999, so that we can get our team out to help you.

The team includes animal rescue specialists who come from rural backgrounds and have many years experience of handling livestock. They attend incidents involving animals to advise the Officer in Charge on matters of health and safety, animal welfare and rescue techniques.

Team members are trained in animal psychology, how to handle different species and how to react to an animal in distress and train regularly under the guidance of the animal rescue specialists.

Hampshire has a predominantly rural community and is also on the coast. Consequently firefighters regularly turn their skills to a wide range of different rescues involving pets, livestock, wild and marine animals.

Large animal rescue is recognised as one of the most dangerous activities a firefighter will be engaged in and so specialised training and equipment is essential. The larger species more commonly rescued are horses, cattle, pigs, sheep and deer that find themselves trapped in machinery, bogs, slurry pits, rivers, pools, ditches or victims of cliff falls and road incidents.

The HFRS Animal Rescue Team is the lead on the CFOA Animal Rescue Practitioners Forum.




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